Support
Website and technical device support for new and existing clients.
Get help from our expert team from the comfort of your home – let us fix your devices/issue remotely or visit you.
Website support
Get assistance from our Website Support Team to help you get back on track.
Depending on your website plan, you may have free basic support or support services for a certain number of hours each month already included. Contact our team to confirm this for you.
We can help you with:
- Making website edits and changes
- Resolving website issues or errors
- Training and assistance on using your website
- Help guides, video training, and other resources
- Providing remote or on-site support for you
- Restoring your website from a backup
- WordPress, Wix, Weebly, Shopify, Squarespace, and other website systems and platforms
PRICING & DETAILS
If not included with your website plan or is complex, charged at $110/hr AUD.
New Clients
Existing clients – if your website is hosted/maintaned by us
Home/office tech support
If you are having issues with your computers, phones, tablets, internet, printers, or other technology in your house or office – our expert support team can help.
On-site tech support services are currently only available in metro and rural Western Australia.
We can help you with:
- Remote or on-site support from our Tech Support Specialists
- Help with Windows, Apple/Mac, and Android computers, laptops, phones, and tablets
- Help with residential network connections (wifi and internet setup and troubleshooting)
- Guidance and training to help you for next time
- No complex tech jargon used
- Personalised and professional support from our team. We give you the time of day.
PRICING & DETAILS
Charged at $110/hr AUD. Call-out fees may apply for long travel distances for on-site jobs.
New Clients
Existing clients – if you’ve had tech support from us before
On the phone with our support team?
If you’re on the phone or asked by one of our Tech Specialists to download TeamViewer
(to allow remote live assistance to your computer), press the button below.
Press ‘yes’ or ‘allow’ to any prompts that appear to enable the program to install and open.
Teamviewer support is currently only available on computers and laptops. You can’t download this program on a phone or tablet. If you are seeing this message, we believe you are using a mobile device.
Want to know more about the tool we use for remote assistance? Visit the TeamViewer website here.