Yes, if you’re purchasing a premium website plan we will submit your website to Google to be included in Google search results and setup your Google Business Listing. Depending on the nature of your business, we will notify you if Google requires a confirmation code sent to your business/office address in the mail. This is to confirm the location that will be assigned to your business on Google search results and Google Maps. Your website will still be available even before this code arrives as it’s just to confirm the Google Business listing to display verified information on Google for you.

If you’ve selected our core budget plan, you can get your site submitted to Google and get your official Google Business listing added for $150 – let our team know if you need this when you tell us about your project.

If you’re going for a standard website with a home, about, services, contact page, and a few other pages – the design and development usually takes 3-4 weeks. You can help speed up this process by ensuring our team has everything we need to get started, and by approving and providing feedback as soon as possible.

If you have a website that includes an online store, user management / membership system, or other special requirements, the timeframe usually is around 8-12 weeks. Similar to the above, you can respond to feedback and provide all information and resources we need to speed up this timeframe.

You will be provided with an estimated project timeframe prior to starting your project. As of November 2021, we have yet to miss a deadline (due to any delay from our end) so you can be assured we’ll be working around the clock to prepare your site in time.

Yes, we will need:

1. Access (login details) to any domains, hosting, and accounts associated with your website, if you have any.
2. If you have an existing website that is to be upgraded or rebuilt, in addition to item 1, we will also need access to the site and database, and any existing backups.
3. Information requested by our team including answers you will be asked to provide from our creative briefing (that tells us about your project and requirements in greater detail).
4. Any logos, brand guideliness, images, videos, documents, text, files, information, and other resources that you want uploaded onto the site, or included with or on your website (like the text and images that will go on each page). If you don’t have these, you can prepare them while we develop the layout for our site. Otherwise speak with our team about copywriting and professional content that can be prepared to be included on your site for you.
5. Any timelines, budget and other project requirements.
6. Details on the key stakeholders and decision makers so we can send requested for feedback and approvals to the right people and keep the project on track.

If you don’t have:

• A logo or certain branding elements – our design team can create these for you. Let us know when you tell us about your project.
• Images for your site – our team can help with providing professional imagery to use on your website (may be at an additional cost depending on your requirements, number of image(s), use of the image(s), and your website plan). Let us know when you tell us about your project.
• Text for your site – our team can help. Ask us about our copywriting services when you tell us about your project.

If you don’t have any of these, or don’t have some of these, but want to get these yourself, let us know you’ll be providing them. We can design the layout and development of your site and add what your prepare to put on your site when you’ve got them.

Yes, we implement a number of methods to keep your site secure:

1. SSL Security Certificates (gives the HTTPS and green padlock like you see on banking websites)
2. Strong passwords and monitoring of all user logins to your site (including email notification of suspicious or blocked login attempts)
3. 2 step verification for site access (user logins) (optional to enable)
4. Ongoing security updates
5. Automated threat detection and website firewall
6. For sites with a Cloudflare or similar CDN and related security and spam-protection services enabled, there are additional functions to protect against spam and DDoS attacks that will be enabled as required and where suitable for your needs
7. Google Spam Protection (reCAPTCHA)
8. Regular and ongoing security scans
9. Restriction of settings, configurations and file types to limit risky files
10. Training for site managers (users) as required for best security practices and access to help resources and guides
11. Regular and ongoing full website backups with redundancy
12. Various site security hardening practices and similar internal security measures to protect your site.

In addition to all of the above, you’ll need to ensure you use a strong password (such as generated here: https://passwordsgenerator.net/) to ensure your password cannot be guessed. We take security seriously, so feel free to contact our team on any extra security advice and best practices – we provide free advice and recommendations.

If the worst ever happened and something went wrong on your website or your password was stolen, or anything similar; for all premium website plans we keep multiple copies of your full website with redundancy to ensure your website can be back up and running as soon as possible.

Note that depending on your website plan and your services agreement with us, and if the website issue was a result of negligence, there may be an additional cost in the repair and restoration of your website. Regardless, our team is here to help. If you have any special website backup requirements or to increase or change our backup options, contact our team to make these changes.

Yes, we design all of our websites to be futureproofed as much as possible. Meaning your site will be able to incorporate new features, changes and modifications, and everything else you need as you and your business grows. To add, remove, or change features on your website, you can contact our team and we’ll work with you to implement the changes.

You’ll only need to start paying for hosting when your website is launched and live to the world to visit.

All premium plans include the first 3 months of hosting free.

For your ongoing hosting fee (includes hosting, support, maintenance, backups, and security updates and scanning), you can pay monthly, quarterly, or annually. We accept direct deposit (bank transfer), and card payments through our secure invoicing and billing platform.